Frequently Asked Questions

What is Neone?
How do you pronounce Neone?
What makes Neone different?
How do I get an account?
Do my friends and family need their own subscriptions?
What is the difference between a Neone subscription account and a Neone Guest account?
I’ve reached the limit for guests on my account. How can I add more?
How do I find other people on the Neone network?
How do I upgrade my Guest account to a full (Subscriber) account without losing my current data?
How can I create a large network that has more guests than the current maximum package offered (e.g. for a group or organization)?
How do I access my Neone network if I change my phone or device?
How do I contact Neone support?
Can I just speak to a human please?
What kind of encryption is being used?
What is Neone?

Neone is a new kind of social network that enables you to safely and privately share your life with the people you trust. We do this by letting you control your part of the network.

With each Neone subscription we create a unique and secure server hub. We call these server hubs Neobases, and each one includes additional guest accounts so friends, family, or colleagues can participate without a separate subscription.

How do you pronounce Neone?

It’s pronounced “nee – oh – nee”

What makes Neone different?

Neone was founded with the goal of giving people the power to share with their friends and community without giving up their privacy. Every business and design decision from the beginning has always been focused on keeping our privacy promise.

Neone doesn’t see, track, or data mine what you choose to share. Your Neobase is encrypted from the moment it is set up, and everything you share is encrypted point to point over the internet.

Neone gives people the social network experience they want, but without intrusive advertising or data mining. And, since Neone users are hosted on separate Neobases their data is protected from mass data hacks. An attacker would have to breach each user individually.

How do I get an account?

The Neone app is available on the Apple App Store and the Google Play Store, and each subscription comes with additional Neone Guest accounts. Just download and launch the Neone app and it will help you choose a subscription. Subscriptions are processed and handled through the store your account was originally create through.

Do my friends and family need their own subscriptions?

No, your Neone subscription comes with additional Neone Guest accounts that are hosted on your secure Neobase. During set up will you be prompted to send a guest invitation to anyone who you want to share a Neone account.

What is the difference between a Neone subscription account and a Neone Guest account?

All Neone accounts have their own separate social feed, and can connect with anyone with a Neone account. 

But guests do have some limitations that subscribers do not. Guests may make X number of connections, and are limited in the size and number of files they share
.

I’ve reached the limit for guests on my account. How can I add more?

You can upgrade (include link to upgrade page here) to a plan that allows for more guests, or you can convince some of your guests to upgrade (link again) their accounts to a paid subscription thus freeing up more guest slots on your account.

How do I find other people on the Neone network?

As one of our primary concerns here at Neone is your privacy, we are very cautious as to how we expose our users to the network. Currently our engineers are working on a solution to make the discovery of other Neone users easy while securing the privacy of those users. For now follow one of the methods below…

To connect with a known Neone account holder (subscriber or guest) go to the Connections screen in Neone (select the bottom right icon that looks like a group of people.) At the top right corner of the screen select the Add button. Follow the instructions to send an invite to that user via email or your contacts.

You can also invite users by accessing their profile. If another connection of yours includes you in a post with others you are not yet connected with, simply click on their avatar which will take you to their profile. Click on the Connect button on their profile and follow the on-screen instructions.

How do I upgrade my Guest account to a full (Subscriber) account without losing my current data?

Simply click on your avatar in the Neone app to bring up your account information. At the bottom you’ll see an option for upgrading your Guest account. Select that option and follow the on-screen instructions to pick the plan that best fits your needs.

How can I create a large network that has more guests than the current maximum package offered (e.g. for a group or organization)?

Contact support (see above) and ask to speak to a support agent. One of our agents will contact you and help you create a custom plan to suite your needs.

How do I access my Neone network if I change my phone or device?

Find your Recovery document or create one by going to your Account in the Neone app and selecting Neone Hub. Select Utilities and then select Generate Recovery Document.

Install Neone on your new device. Upon first launching the newly installed app, you will be prompted to select a method for onboarding. Select the Advanced option and follow the on-screen instructions for onboarding via your Recovery Document.

How do I contact Neone support?
  1. Use this form or email support@neone.com
  2. While in the Neone app, shake the phone and follow the on-screen instructions for reporting a bug, suggesting an improvement, or asking a question.
  3. In the Neone app, select your avatar in the upper right corner to access your account information. Select Neone Hub and then select Support at the bottom of the screen. Follow the on-screen instructions.
Can I just speak to a human please?

Sure, we can make that happen. Use the contact form or send an email to support@neone.com asking to speak with a support agent. Please include your phone number, a time frame to call back, and a brief description of your issue. We will do our best to handle your support case swiftly.

What kind of encryption is being used?

We encrypt via SSH and are using 256MB standard encryption.

ABOUT THE COMPANY

Who is the founder?
Does Neone have investors?
Where is the company based?
How many employees?
Do you have patents?
Who is the founder?

Neone was founded by Dave Glassco, an Austin-based serial entrepreneur and musician who is passionate about consumer privacy. Dave started Neone because he wanted a secure and private way to share information with friends, family, and business associates, but couldn’t find a home router that would allow him to share files without them passing over a third-party server. He started Neone to give regular people an easy way to privately share content. Today, the company has a growing team of hardware, software, and privacy experts with deep experience creating and growing companies in Silicon Valley.

Does Neone have investors?

Neone has raised approximately $7 million in funding from private investors.

Where is the company based?

We are based in Austin and San Francisco.

How many employees?

The current Neone team is about 20 people.

Do you have patents?
Yes. We currently have 4 patents pending on the technology we’ve created for Neone.
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